Full refunds (minus the original shipping cost) and exchanges are available within 15 days* of the in-store purchase date or delivery confirmation date. Items must be in like-new condition in their original packaging with associated accessories to be eligible for a refund or an exchange. Shoes must be sent in an additional shipping box that protects the original shoe box to be eligible for refunds. Heartbreak reserves the right to deny refunds of items that do not adhere to our return policy.

To initiate a return or an exchange, please complete the steps listed below:

1. Review our return policy listed above and ensure that your item(s) follow our guidelines
2. To initiate a return, exchange, or shipping claim, use our Return portal HERE
3. The customer is responsible for shipping the return or exchange if Checkout+ wasn't selected; please include Order # and Order Contact Name in the return.
   

What is “Free Returns + Package Protection” Coverage?

When you opt-in for coverage at checkout, your return shipping label is included, allowing you to return any item(s) in your order for a refund or exchange for free. If your item is lost or damaged in transit, your order is also protected.

If you decide not to buy return coverage, you can still return your items, but you will be responsible for the cost of the return shipping label.

All returns are subject to the guidelines outlined in our Return Policy.

Once we receive your item(s) and confirm that they comply with our policy, we will issue a refund or send out the desired item for exchange.

* Extended to 45 days when purchased between November 15th to December 24th